Friday October 9, 2026 | 1:00 PM-2:30 PM Central

AI Agents, Automation, and Human Handoffs

Cohort: Innovation

Nine executives compare how agentic AI, automation, escalation, and human review can be designed without losing accountability or operational control.

90Minutes from 1:00 PM to 2:30 PM Central
08Moderated discussion questions
09Executives in the room
01Invite path into the cohort
Operating format

A working room for leaders deciding where agents belong in real operations.

The session focuses on the practical line between automation and accountability: what agents can do, when people intervene, and how exceptions are handled.

Stage 01

Agent workflow briefing

A concise opening frame gives executives the shared language needed for a practical peer exchange.

Stage 02

Automation boundary discussion

Moderated prompts let each leader compare operating reality, constraints, investment choices, and risk tolerance.

Stage 03

Handoff and escalation design

Qualified participants identify which questions merit deeper cohort work, partner discovery, or 2027 summit programming.

The room

Where automation ambition meets human accountability.

The discussion moves past agent hype and asks which work can be delegated, what must be supervised, and how leaders know when an automated workflow is failing.

Audience
Executives and senior operators accountable for automation, AI products, service operations, technology, risk, customer experience, or process performance.
Access
Invitation-only, capped at nine executive participants for a moderated exchange rather than broadcast attendance.
Outcome
A clearer automation map for where agents can help now, where human handoffs are required, and which bets deserve 2027 planning.
Moderated questions

The questions leaders need to answer before this topic becomes operational.

Each question is designed to expose the operating boundaries required before agents become part of critical work.

01

Which agentic workflows are ready now?

Where are tasks structured, observable, and low-risk enough for agents to perform meaningful work today?

02

Where should agents stop and escalate?

What signals should force a handoff to a human, a manager, a specialist, legal, security, or customer support?

03

What does a good human handoff look like?

What context, evidence, audit trail, and decision history should move with the work when a person takes over?

04

How do we evaluate agent performance?

Which accuracy, cost, latency, completion, exception, customer, and risk metrics should leaders watch?

05

Who is accountable when agents act?

How should responsibility be assigned when an AI agent takes action, produces an output, or triggers a downstream workflow?

06

What tools and systems should agents access?

Where do permissions, APIs, data boundaries, and transaction limits need to be defined before agents can operate safely?

07

How do agents change operations staffing?

Which roles shift toward supervision, exception handling, workflow design, quality review, or customer judgment?

08

Which automation bets should enter 2027?

What mix of internal agents, vendor capabilities, orchestration tools, and human review deserves next-year investment?

Run of show

A direct path from framing to executive signal.

The session compresses practical briefing, peer comparison, and next-step qualification into one focused executive hour.

Opening

Decision baseline

The moderator frames the topic and names the decisions the room will test together.

Exchange

Roundtable diagnostic

Each leader contributes live perspective across constraints, tradeoffs, ownership, and adoption reality.

Close

Cohort signal

Participants identify which questions deserve deeper work inside the MOJO AI Summits cohort.

Invitation only

For executives ready to make ai agents, automation, and human handoffs a leadership conversation.

Access is curated by the MOJO AI Summits team. The Oct 09 room is intentionally small so leaders can speak plainly about what is working, what is blocked, and what comes next.